Transforming Automotive Operations with Site Reliability Engineering (SRE)

Background

The auto industry can transform its business operations with the help of SRE by improving system reliability, increasing agility, and enhancing the customer experience. By adopting SRE's best practices, such as automation, auto companies can accelerate their development and deployment of new services, keeping pace with the rapidly changing automotive industry and bringing innovative products to market faster. SRE can also help auto companies bridge the gaps between their product and support teams, reducing delays in pushing feature releases and improving SLA compliance.

Our client, a global automotive company which delivers solutions for fleet management, had gaps between their product and support teams that led to delays in pushing feature releases and was following traditional support mindset that led to SLA slippages. Client was seeking a credible partner to assess their production engineering maturity levels and outline a transformational plan to incorporate SRE culture and engineering capabilities.

Pain Point

The client was facing several challenges related to its policies and procedures. Due to the lack of well-defined policies and procedures, the engineering teams were involved in supporting production events. Additionally, the organization had poor utilization of service management tools and techniques, leading to a defined SLA being breached for 99% of incidents. It was recommended during our discovery phase that the client adopts and defines SRE parameters to address their issues. The TechOps team had limited access for troubleshooting and RCA, which presented further challenges for the team to mitigate them by implementing SRE practices.